Returns:
We offer returns only on unopened and unused items within 10 business days of order arrival. To initiate a return or exchange, please contact us via phone at (888) 299-7525 or by email at [email protected].
Conditions for Returns:
- Items must be in their original packaging, unopened, and unused.
- Proof of purchase must be provided.
Process for Returns:
- Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless stated otherwise by our customer service team.
Refunds (if applicable):
Once your return is received and inspected, we will contact you by phone or email to notify you of the receipt and approval or rejection of your refund.
- Approval: If approved, your refund will be processed with a 15% return fee, and shipping costs are non-refundable. A credit will automatically be applied to your original method of payment within a certain number of days.
- Rejection: If your return is rejected, the order will be reshipped back to you.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via phone or email.
Non-Returnable Items:
- Perishable goods (e.g., food, flowers).
- Personal care items.
- Gift cards.
Damaged or Defective Items:
If you receive a defective or damaged item, please contact us within 48 hours of receipt to arrange for a replacement or refund.
Sale Items:
Only regular-priced items may be refunded. Sale items are non-refundable.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time (3-7 business days) before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Return Address:
Returns should be sent to the following address:
2604 Kirkwood Hwy,
Suite C, Wilmington DE
19805
Contact Information:
For more information or any questions regarding returns and exchanges, please contact us at:
- Email: [email protected]
- Phone: (888) 299-7525
